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Services Industries Gaming Consumer Electronics Digital Services & Ecommerce Scale-up Hub Cases Why 5CA Our Vision People Scalability Security & GDPR Gaming Heritage BlogLeadership History & Values CSR Careers Staff Careers Agent JobsServices Customer Experience Flexible, data-driven outsourced customer support solutions in any language, any skill, anywhere Player Support Omnichannel Customer Support Community Management Content Moderation VIP Player Support Multilingual Customer Support Customer Service Outsourcing Pre-sales Support Technical Support Technology, AI & Data Our tech solutions are science-backed but always foster the human connection AI & Automation Sentiment Analysis Chatbot Support Workforce Management Customer Experience Analytics CRM & Configuration Knowledge Base Management Customer Journey Mapping Industries Gaming Consumer Electronics Digital Services & Ecommerce Scale-up Hub Cases Why 5CA Our Vision People Scalability Security & GDPR Gaming Heritage BlogLeadership History & Values CSR Careers Staff Careers Agent Jobs Get in touch Services Customer Experience Flexible, data-driven outsourced customer support solutions in any language, any skill, anywhere Player Support Omnichannel Customer Support Community Management Content Moderation VIP Player Support Multilingual Customer Support Customer Service Outsourcing Pre-sales Support Technical Support Technology, AI & Data Our tech solutions are science-backed but always foster the human connection AI & Automation Sentiment Analysis Chatbot Support Workforce Management Customer Experience Analytics CRM & Configuration Knowledge Base Management Customer Journey Mapping Industries Gaming Consumer Electronics Digital Services & Ecommerce Scale-up Hub Cases Why 5CA Our Vision People Scalability Security & GDPR Gaming Heritage BlogLeadership History & Values CSR Careers Staff Careers Agent Jobs Get in touch Privacy Policy - Terms & Conditions The Fan-made CX Company We’re a global outsourcing partner providing remote customer support, innovative technology, and high-quality player support from specialist agents with a genuine passion for your brand. Watch Video Why 5CA? Increase CSAT Fans of Brands Increase customer satisfaction with CX agents who know and love your products. Learn more Scale Any Language Remote Model Scale your global customer support to any language with our cloud-based model. Learn more Work Smarter Data & Tech Solutions Elevate your operation’s efficiency and security with our cutting-edge tech solutions. Learn more Industries we support Gaming Support your players with tiered VIP support, community management, and content moderation. Our gamer agents prioritize your game’s success on all platforms. Learn more Consumer Electronics Match your tech-savvy customers with top-notch tech support, delivered by agents that love your products. Learn more Ecommerce & Digital Services High-quality customer support, focused on building customer loyalty and retention for your brand. Learn more Scale-ups Speed up growth with qualified agents worthy of your customers. Learn more Clients that trust us Transformative CX services Player Support Deliver more efficient, personalized gaming support with game-fluent, multilingual agents that connect with your players. Learn more Omnichannel Customer Service & CX Connect directly with your customers on their preferred channels for a seamless customer experience. Learn more Community Management Bridge the gap between your games and their players with dedicated community management and social agents for ultimate player satisfaction. Learn more Content Moderation Maintain a healthy, inclusive community of happy customers with content moderation services that keep your customers safe, engaged, and coming back for more. Learn more VIP Player Support Nurture your dolphins and whales with VIP player support. Increase player loyalty and boost revenue by going the extra mile for your most important players. Learn more Multilingual Customer Support Reach your global market. Our multilingual customer support covers 28+ languages and 78 countries, ensuring support for your worldwide customers. Learn more Customer Service Outsourcing Scale up your support efforts with customer service outsourcing. Increase customer experience and amplify your service capabilities with a one-stop-shop BPO. Learn more Pre-sales Support Answer your customers’ questions before they ask with pre-sales support. Take a proactive approach to the buying journey by supporting your customers throughout. Learn more Technical Support Advance your technical support team by outsourcing customer service agents with vetted technical skills. Let them troubleshoot your customers’ tech issues while you focus on your product. Learn more Innovative tech solutions AI & Automation Streamline repetitive tasks, improve process efficiency, reduce costs, and maximize CSAT with advanced AI and automation solutions. Learn more Sentiment Analysis Understand your customers better through our innovative machine learning solutions like sentiment analysis, trend mining, and more. Learn more Chatbot Support Respond to customer inquiries faster and handle higher volumes with generative AI chatbots powered by Microsoft Power Virtual Agents. Learn more Workforce Management Say goodbye to manual time recording, spreadsheets, unproductivity, high turnover, and subpar customer service with innovative WFM solutions. Learn more Customer Experience Analytics Gain actionable insights into your customers’ voices. Our customer experience analytics and dashboards take the guesswork out of CX, actively improving your support operations. Learn more CRM & Configuration Track customer interactions at every step of their buying journey and nurture your customer base with Zendesk-powered CRM solutions tailored to your brand. Learn more Knowledge Base Management Speed up TTR and increase customer satisfaction with knowledge base management support that helps your customers answer their questions for themselves — on their time. Learn more Customer Journey Mapping Get to the core of customer needs and drive better customer experiences. Track user analytics and insights with customer journey mapping, tailored to your brand and based on exptertise and industry best practices. Learn more Want to learn more about how 5CA can improve your customer support and CX? Contact us What do you want to know? I want to know more about: Services Industries CasesBlog 5CA is a Certified Company Privacy policy Cookie policy Cookie...